Brief Program Summary: The Workforce Investment Act (WIOA) of 1998 established the
American Job Centers (one-stop career centers) to provide job matching and support under one
roof. All Indiana American Job Centers have been coined by the Indiana Department of Workforce
Development as WorkOne Centers–WorkOne Indy locally. WorkOne Indy is managed by
EmployIndy’s Career Services team but frontline services are provided by service provider,
Eckerd. WorkOne Indy, often called “the re-employment office,” provides connectivity between
unemployed and underemployed job seekers and employers, serves workers dislocated by
layoffs and changing industry needs, and provides informative career navigation and connection
to local resources for advancing a promising career.
Success Metrics: EmployIndy measures the effectiveness of this program by calculating the total
number of residents served at WorkOne Indy, connected to career services, enrolled in training,
and the number of individuals who utilize computers onsite. We serve approximately 40,000
participants a year, but that number may be duplicated.